Meet Ava: The AI Assistant Changing How Real Estate Agents Work Transactions Forever

By Tracy Hayes | Real Estate Excellence Podcast | Episode 318

I have interviewed nearly 300 of the top-producing real estate agents in Northeast Florida and beyond. And if there is one thing I hear consistently — from solo agents to team leaders to brokers — it is this: the paperwork is eating them alive.

Not the deals. Not the clients. The paperwork.

Emails, deadlines, document chasing, contract data entry, calendar management — it never stops. An agent who is great at building relationships and closing deals finds themselves buried in the back office when they should be out in front of people. That gap between where they want to spend their time and where they are actually spending it is one of the biggest limiters to growth in this business.

That is exactly the problem that Karan Khanna set out to solve. And on Episode 318 of the Real Estate Excellence Podcast, he showed me what he built — and I have to tell you, it stopped me in my tracks.

What Is ListedKit AI?

ListedKit AI is a transaction management platform powered by an AI assistant named Ava. Karan is the Product Lead, and he came into real estate from outside the industry — which turned out to be exactly the right perspective to see what agents and transaction coordinators could not see from the inside.

What he saw was this: TCs were on high alert for 14 hours a day. They were juggling five different tools, constantly checking their inbox, manually keying contract data field by field into systems that still handed them back nothing but a to-do list. The system was not working for them — they were working for the system.

So he built Ava to flip that equation entirely.

Here Is What Ava Actually Does

Upload a contract — listing agreement or purchase agreement — and Ava gets to work immediately. She reads the entire document, including handwritten contracts, in under 60 seconds. She extracts every data point: buyer, seller, agents, lender, deadlines, contingencies, MLS dates — everything. What used to take an agent or TC 35 minutes to enter manually now takes under five.

But she does not stop there.

Ava builds out your transaction timeline automatically, creates your task list, and connects to your email and calendar. She drafts emails, creates calendar events, tracks documents, and flags compliance issues — missing signatures, mismatched amounts, incomplete fields. If something changes mid-transaction, you tell Ava and she adjusts the whole deal: moves calendar events, drafts the communication, keeps everything updated.

As Karan put it during our conversation: the old model gave you a to-do list. Ava actually starts getting the work done.

The Solo Agent Who Cannot Afford a TC — Yet

Here is where this gets real for a lot of agents I know.

You have hit a ceiling. You are doing enough deals that the paperwork is overwhelming, but not quite enough volume to justify hiring a transaction coordinator. You are stuck in that gap — too busy to scale, not busy enough to hire.

That is exactly who Ava was built for.

With ListedKit, a solo agent can immediately offload roughly 40% of repetitive transaction work. Ava handles the admin while you stay in front of clients. And according to Karan, the platform saves agents anywhere from 10 to 30 hours per transaction depending on complexity. At $9.99 a credit — one credit per deal stage — that math is impossible to ignore.

I said it on the show and I will say it here: even if it were $50 a credit, it would still be worth it for what Ava delivers.

The TC Who Wants to Double Their Volume

Transaction coordinators are already using ListedKit to handle deal volume they never thought possible. Karan told me TCs are setting up their templates, plugging in their preferences, and doubling — even tripling — their deal volume within weeks.

Think about what that means for an independent TC managing 50 agents across multiple brokerages and multiple states. That is the most complicated workflow in this industry. Ava gives them a system that actually keeps up.

The Team Leader and Broker Play

If you are running a team or a brokerage, the visibility piece alone is worth the conversation. ListedKit gives you a dashboard where you can see every single active deal, where it stands, and jump into any one of them to chat with Ava directly. No more babysitting. No more chasing down your agents or TCs for status updates. It is all in one place.

Karan shared that brokers came to him saying the same thing: I want my TC handling twice the volume and my agents outside the office. ListedKit is delivering exactly that.

Agentic Ava: What Is Coming Next

Right now, Ava responds when you prompt her. That is already powerful. But what is coming next is a different level entirely.

Karan calls it Agentic Ava — and the target launch is May 1st. The shift is this: instead of you managing Ava, Ava manages the transaction and brings decisions to you. She wakes up, reviews every active deal, identifies what needs to happen that day, drafts emails, follows up on outstanding documents, and keeps everything moving — without waiting to be asked.

You will set your approval levels — deciding what she handles autonomously and what she stops and flags for you — similar to how you would train a new hire over time. The more you trust her, the more she runs.

This is not hype. This is where AI in real estate is actually going.

Trust and Data: The Questions Agents Are Asking

I know what some of you are thinking. You have a real deal, real money, and a real client on the line. Can you trust an AI with that?

Karan addressed this directly. Today, Ava asks for approval before acting on anything — creating tasks, drafting emails, sending communications, moving deadlines. Nothing goes out without your eyes on it. Over time, as you build trust with the system, you can give her more autonomy. But she will never negotiate terms, and she will never give legal advice. Those decisions stay with you and your broker where they belong.

On data: ListedKit uses established AI providers and specializes in how Ava is trained — built on hundreds of real conversations with agents and TCs about what it actually takes to run a transaction well. That is the special sauce. Not the AI itself, but how she is taught to use it.

How to Get Started

This is the easiest part. Your first transaction is completely free. Go to the website, upload a contract, and run a full deal with Ava before you spend a single dollar. After that, credits are $9.99 each and never expire. Buy in bulk and the price drops as low as $4 per deal.

No monthly subscription. No seat fees. No contracts. You pay when you start a deal, and that is it.

👉 Try your first transaction free: listedkit.com/?ref=tracy

My Take

I have spent nearly 20 years in the mortgage business and three-plus years on this podcast talking to the best agents in this region. The agents who scale are the ones who figure out how to stay forward-facing — in front of clients, building relationships, closing deals — while the back office runs itself.

ListedKit and Ava are not just a tool. They are infrastructure. They are what allows a solo agent to operate like a team and a team to operate like a brokerage — without the overhead.

If you are not at least trying this, you are leaving time on the table. And in this business, time is everything.

Listen to the full conversation with Karan Khanna on Episode 318 of the Real Estate Excellence Podcast at tracyhayespodcast.com/318.

Want more strategies from the top-producing agents in Northeast Florida? Subscribe to the Real Estate Excellence Podcast on Apple Podcasts and Spotify. Find top agents at topjacksonvilleagents.com and topstaugustineagents.com.

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