How does emotional intelligence give real estate agents an edge in guiding clients through one of life’s most stressful decisions?
In this episode of the Real Estate Excellence Podcast, Tracy Hayes sits down with Robyn McIntosh, a top-tier real estate professional with a rich background in psychology and insurance. Robyn opens up about her unexpected path from working catastrophe claims at State Farm to becoming one of Florida’s most trusted names in real estate. Her ability to blend empathy with industry knowledge helps clients navigate not only deals but emotions, turning stress into strategy.
From navigating new construction pitfalls to educating buyers on insurance red flags, Robyn emphasizes the value of transparency, community, and staying informed. Whether it’s explaining roof replacement impact on home values or the critical timing of involving an insurance agent, she lays out the realities that every buyer and seller should hear. Her journey is a masterclass in resilience, customer service, and intentional business-building.
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Highlights:
00:00 New Construction Exposed
14:50 The Insurance Mindset Advantage
29:00 Roofs, Claims, and Seller Strategy
42:50 Pivoting from Setback to Success
58:00 Service, Community & Emotional EQ
1:12:30 Broker Choices & Real Estate Realities
Quotes:
“Before my feet hit the floor, I say: money flows to me easily and abundantly.” – Robyn McIntosh
“You don’t need an inspector because it’s a bad builder—you need one to cover everything.” – Robyn McIntosh
“Life is hard. If selling your home is the hardest thing you face, let me help you through it.” – Robyn McIntosh
“I love everything about homes—their stories, their challenges, their potential.” – Robyn McIntosh
To contact Robyn McIntosh, learn more about her business, and make her a part of your network, make sure to follow her on her Website.
Connect with Robyn McIntosh!
Website: https://www.christiesrealestate.com/real-estate-agents/robyn-mcintosh/35322/
Connect with me!
Website: toprealtorjacksonville.com
Website: toprealtorstaugustine.com
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