Episodes

If your client was riding in your car all day, would they see you as a dedicated professional, or just someone running errands? In this episode of the Real Estate Excellence Podcast, Tracy Hayes welcomes Sharon Mills. Sharon is one of Northeast Florida's leading realtors. Sharon dives deep into her journey, highlighting how her early corporate experiences at General Motors shaped her into a meticulous professional dedicated to client service and relentless attention to detail. She shares invalua...

Are your real estate deals falling apart because you're not mastering the art of negotiation and timing? In this episode of the Real Estate Excellence Podcast, Bobbie Jean DeMunck joins Tracy Hayes to unpack what it takes to thrive in today's volatile real estate market. With over 15 years in the business and a background in interior design and banking, Bobbie shares how blending aesthetics with strategy helps her listings stand out and sell faster—even in a slower market. She reveals her uni...

What if your side hustle became your true calling? In this episode of the Real Estate Excellence Podcast, Tracy Hayes sits Edwina Burch. Edwina Burch is a dynamic Jacksonville real estate agent, shares her journey from aspiring attorney to becoming one of the top real estate agents in northeast Florida. Starting her career in education administration, Edwina transitioned to real estate after being inspired by a colleague’s challenging real estate deal. Quickly realizing that selling real estate ...

What does it take to build a thriving real estate business from scratch—while raising three kids as a single mom? In this episode of the Real Estate Excellence Podcast, Tracy Hayes sits down with Beverly Hecht, a top Jacksonville Beach realtor, who shares her compelling journey from IT sales to becoming a real estate powerhouse. A Jacksonville native with deep community roots, Beverly dives into how her corporate discipline, single-mom tenacity, and relentless drive helped her transition into re...

What happens when you mix discipline, precision, and deep empathy into a real estate business? In this episode of the Real Estate Excellence Podcast, Tracy Hayes welcomes Cindy James. Cindy is a licensed REALTOR, & Broker Associate, public speaker, and co-owner of Island Construction & Remodeling in Jacksonville, FL. With over 30 years in the corporate world and a background in real estate investing, Cindy blends business savvy, local expertise, and construction knowledge to help clients buy, se...

Episode 268 – Sarah Olson: From Accounting to Top Agent in Nocatee & Real Estate Mentor In this episode of the Real Estate Excellence Podcast, host Tracy Hayes sits down with Sarah Olson, team leader at First Coast Collective with RE/MAX Unlimited in Nocatee, Florida. With over two decades of experience in real estate, Sarah shares how she built a client-first business rooted in service, mentorship, and systems. Sarah discusses her transition from a background in accounting to becoming a top-performing agent in Ponte Vedra and Nocatee. She breaks down the key tools that have helped her scale—like AI-powered lead tracking and intentional time management—and explains how her Real Estate Agent Success Academy is giving back to the industry by helping agents run smarter, more sustainable businesses. If you're an agent ready to level up or a buyer or seller looking for one of the most respected professionals in Northeast Florida, this episode is packed with real value. Watch or…

What if the secret to leveling up your real estate game lies in the systems you don’t see? In this episode of the Real Estate Excellence Podcast, Tracy Hayes welcomes Tiffany Freeman—a former transaction coordinator turned high-performing agent with Ingle & Volkers. With a sharp mind for systems and strategy honed through military family life and 2,000+ real estate transactions, Tiffany unveils her journey from resisting real estate to thriving at its forefront. Listeners get a front-row s...

Is your brokerage truly giving you freedom, flexibility, and financial growth? In this episode of the Real Estate Excellence Podcast, Tracy Hayes welcomes with Kimberly L. Waterhouse, Veteran USMC. Kimberly shares how her journey from the United States Marine Corps to Jacksonville real estate has been a masterclass in reinvention. With a rich background in media, marketing, and business leadership, Kimberly brings more than just property expertise—she brings people-first values, military grit...

🎙️ Episode 265 – Angela "Gigi" Urbanski & Mike Rolewicz | Why REAL Brokerage Is Reshaping Real Estate In this episode of the Real Estate Excellence Podcast, host Tracy Hayes sits down with two of Northeast Florida’s sharpest voices in real estate — Angela “Gigi” Urbanski and Mike Rolewicz — to unpack the movement behind REAL Brokerage and how it’s transforming the game for modern agents. From tech-powered transactions and revenue-sharing models to community-focused masterminds and luxury-level support, Gigi and Mike lay out exactly why agents at all levels are leaving traditional brokerages for something more innovative, scalable, and agent-owned. With tools like the Leo Copilot AI, wallet-based commission tracking, and customizable learning portals, REAL is offering agents the power to run their business like entrepreneurs — with freedom, collaboration, and wealth-building potential at the core. “REAL is not the destination — it’s the vehicle.” – Mike Rolewicz “You’re with RE…

Ep. 264 – Jessica Mendez & Joel Gonzalez | Building Trust in Every Transaction In this episode of the Real Estate Excellence Podcast, we sit down with Jessica Mendez and Joel Gonzalez, the powerhouse duo behind the Real 4 Jax Team at Rise Realty Advisors. Known for their deep commitment to Jacksonville’s Spanish-speaking community, Jessica and Joel share how their relationship-first approach, relentless client education, and dedication to long-term service have made them one of Northeast Florida’s most trusted real estate teams. They break down what it means to deliver high-level service beyond the closing table, how they manage client stress behind the scenes, and why their business continues to grow through referrals and reputation. If you believe real estate is about more than transactions, this episode will speak your language. 🎧 Listen now to discover how Jessica and Joel are raising the bar — one relationship at a time

Can you build a billion-dollar brokerage by saying “no” more than you say “yes”? In this episode of the Real Estate Excellence Podcast, Tracy Hayes welcomes Corey Hasting. Corey opened his first Engel & Völkers shop in Jacksonville...

What happens when passion meets persistence in one of Florida’s hottest coastal markets? In this episode of the Real Estate Excellence Podcast, Tracy Hayes welcomes a true powerhouse of Amelia Island real estate, Tammy Tingle. Tammy shares how...

What if your next dream home could find you — using just your words? In this episode of the Real Estate Excellence Podcast, Tracy Hayes welcomes Lyman Starmer, the CEO and founder of Deli, a revolutionary AI-powered real estate search tool....

How far can grit, gratitude, and gumption take you in real estate? In this episode of the Real Estate Excellence Podcast, Tracy Hayes sits down with sits down with Lindsey and Matt Parham — a dynamic husband-and-wife real estate duo shaking up the...

What if your teenage curiosity could lead to generational wealth? In this episode of the Real Estate Excellence Podcast, Tracy Hayes sits down with Gelkys Delgado has been fascinated by real estate for as long as she can remember. After she met her...

Can effective property management truly be the secret to real estate success? In this episode of the Real Estate Excellence Podcast, Tracy Hayes sits down with Cindy Browning. Born and raised in Jacksonville, Cindy Browning entered the real estate...

What transferable skills from your past career could make you a top performer in real estate? In this episode of the Real Estate Excellence Podcast, Tracy Hayes sits down with Veronica Wilen. Veronica was recently recognized as one of the Top 500...

What does it take to build a thriving real estate business with family? In this episode of the Real Estate Excellence Podcast, Tracy Hayes sits down with the dynamic mother-daughter real estate duo, Tari Taylor and Kari Francom. Tari, a seasoned real...

How can a proven system transform your real estate career? In this episode of the Real Estate Excellence Podcast, Tracy sits down with Gail Long. Since moving to The First Coast in 2011, she has completely fallen in love with the area and all that it...

How does having a strong network impact success in real estate? In this episode of the Real Estate Excellence Podcast, Tracy sits down with Jessica Swearingen. Jessica is a seasoned realtor with 12 years of experience, embarked on her real estate...

How do you build a long-term real estate career in a constantly shifting market? In this episode of the Real Estate Excellence Podcast, Tracy sits down with Jena Perez, a top-producing real estate agent in Jacksonville, Florida, with nearly 20 years...

How do you balance affordability with quality when renovating homes in a competitive market? In this episode of the Real Estate Excellence Podcast, Tracy interviews Claire Sheehan. Claire is a local realtor, interior designer and real estate investor....

What key qualities separate top real estate professionals from the rest? In this episode of the Real Estate Excellence Podcast, Tracy interviews with powerhouse real estate duo, Lissa Slade and Heather Lewis, of The Lissa Slade Team. As top producers...

How can real estate agents effectively use social media to build their brand and attract clients without feeling overwhelmed? In this episode of the Real Estate Excellence Podcast, Tracy Hayes sits down with Sara Gentry, a dynamic real estate...