Jet Jargon: Tips for New Loan Officers

In loans, you can’t learn everything in one day, but you can start one piece at a time till you form a whole picture. Today I welcome back Chris, a former marine and my teammate here at Jet Loans, and one of our newest recruits Zack Hendrickson. Zack is a new originator with us, and as a young man, fresh in the industry, I thought it would be interesting to have him come in for a coaching session that I believe everyone can benefit from. Let’s dive in, ask some high-quality questions, and learn some tips for new loan officers!

[00:01 - 06:01] Opening Segment 

• I welcome today’s guests, Zack and Chris 
• Zack shares his background and learning experiences

[06:02 - 10:42] Learning from Each New Experience 

• How doing mortgage is like a funnel
• Navigating and learning from mistakes 
• Learn from your clients

[10:43 - 24:35] Your Book of Business: Building Your Credibility  

• How to begin your book of business from the first page
• • Show people the service you can do
  • Watch your words - My advice from an experience I had
• Old school vs. new school
• Building trust with your agents
• • Always pick up that call
  • The leadership trait of dependability
  • Your sense of urgency is key
• Pre-qual vs. pre-approved

[24:36 - 29:53] How to Overcome Struggles on Entry

• Handling Volume 
• • Stay focused and stay patient 
• How to handle self-employed loans 
• • The challenges 
  • Getting the tax calculations right 
• Take it on, don’t be nervous 

[29:54 - 31:30] Closing Segment

• Connect with Zack!
• • Links below 
• Final words

Tweetable Quotes:

“It’s a puzzle that you learn everyday, you can’t learn it all in one day. You’ll pick up a piece every now and then and over months and weeks, pieces of that puzzle start making sense.” - Zack Hendrickson

“You’re only good as your last loan.” - Tracey Hayes

You can reach out to Zack on LinkedIn. 

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