Pricing & Listings Episodes

Marilyn Gilman didn't plan on becoming a Jacksonville real estate agent — she got her license in 2019 after nearly two decades raising her family, stepping into a market she already understood from close to 40 years around her husband's family development business. She hit Rookie of the Year in her first year, sold just over $5 million, and now leads a mother-daughter team with Berkshire Hathaway HomeServices Florida Network Realty, ranked the #3 small team in Florida. In this episode, Marilyn breaks down what actually happens when a seller won't move on price. Her read: sellers who wait too long "start dripping blood in the water" — and buyers' agents notice fast. She and Tracy also dig into Florida's November property tax ballot measure, the state's improving insurance market, and what it means to act as a true fiduciary when a client wants to hear a number you can't honestly give them. The conversation covers plenty of Jacksonville-specific ground too — the trade-offs between…

Holly Frandsen didn't come up through real estate — she came up through sports marketing, and it shows in how she runs listings today. On this episode of the Real Estate Excellence Podcast, Holly joins Tracy Hayes to break down how she and her mother-in-law, Tracy Frandsen, built the Frandsen Team at Christie's International Real Estate First Coast, and why keeping the team small and hands-on beats scaling up for its own sake. Holly walks through the content strategy behind the team's organic growth — 1,200 Instagram followers with individual videos pulling 40,000+ views, built on short, keyword-packed clips that withhold just enough information to generate real leads. From there, the conversation moves into buyer strategy across St. Johns and Clay County: what Rivertown and Eagle Harbor actually deliver that online research misses, how to price a resale home honestly against new construction incentives, and the CDD fees, insurance costs, and HOA line items that a pre-approval lett…

Tracy Frandsen has sold real estate in Northeast Florida for 20 years — long enough to work the foreclosure crisis from the inside. As part of a Fannie Mae brokerage relationship, she handled REO properties directly: assessing homes with renters still living in them, managing cleanouts, and deciding property by property whether to sell as-is or put on a new roof. "Sometimes I felt like I worked for Fannie Mae," she says, "instead of my brokerage." That negotiation instinct never left. Now with the Frandsen Team at Christie's International Real Estate First Coast — a team she built with her daughter-in-law Holly in 2020 — Tracy talks about what it actually takes to keep a deal alive. In the last six months alone, she's had to talk three different sellers off the cliff, including one Ortega-area deal where a frustrated seller was ready to walk over a repair request. Tracy Hayes and Tracy Frandsen also get into the Clay County vs. St. Johns County decision buyers face constantly, w…

Lisa Vernon has sold every home she's listed in Nocatee. Not most. Every one. In a market she says is down 6% to 8% with more than 200 expired listings at one point, that record isn't luck — it's a pricing conversation most agents avoid having. Lisa joins Tracy Hayes for Episode 335 to break down how she got there, starting in 1998 on the mortgage side. Commercial Credit, then EverBank, Washington Mutual, PHH — cubicle after cubicle, phone call after phone call. A difficult pregnancy in 2008 pulled her out of the business entirely. She came back in 2013 with a real estate license, a mentor at Keller Williams, and a vision board with a $52,000 income goal on it. She blew past it. The phrase that anchors this episode is one Lisa learned watching her mother work model homes as a teenager: "Commission breath is when you can tell that that agent cares more about their commission than making sure you're making the right choice." She tells the story of a buyer named Lynn who was ready …