Every TC has a checklist. That is not what sets one apart.
🎙️ Full Episode 344: tracyhayespodcast.com/344
Travis Moore: "At the end of the day, the checklist is not the thing that's going to wow your customers."
Tracy Hayes agrees. What matters is how the checklist gets processed and how the experience is managed from start to finish.
Yes, the job includes pushing paper, sending emails and checking off boxes. Travis calls that a very small part of the actual work.
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